At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast.
The Customer Operations Executive delivers excellent supply chain customer service, from order receipt through to delivery and enables achievement of specific customer operational targets.
Build strong customer relationships, to enable us to deliver supply chain best practice and continuously review order processing to ensure we achieve perfect order fulfilment, efficiently and effectively with the Customers.
Your Tasks
Customer Supply Chain Development
-
Collaborate with the customer’s supply chain teams.
-
Communicate any supply chain opportunities/initiatives.
-
Maintain all supply chain trackers, analyze data, and recommend and communicate action plans.
-
Co-ordinate plans to ensure service level, stock levels, new launches/range changes are effectively managed.
Customer Focus
-
Identify and communicate customers agreed measures/KPIs.
-
Liaise with the wider Supply Chain team to understand and utilize any tools and customer processes which can be implemented to achieve best practice within the supply chain.
Order Management
-
Ensure all orders are processed correctly and efficiently.
-
Pro-actively support the wider team to ensure ‘perfect order’ is achieved on all orders and suggest any measures that will manage future order demands and reduce errors.
-
Co-ordinates and communicates new line information, in a timely and accurate manner, to the customer.
-
Conduct regular audits with the customer to ensure product logistical databases remain continuously aligned.
Relationship Management
-
Establish yourself as a key member of a cross functional account team.
-
Develop Customer Supply Chain relationships to fully understand their day-to-day requirements. Respond to specific demands, identify, and build upon areas for development in order to maximize opportunities, minimize cost and all key processes are understood.
-
Plan and direct regular review meetings with customer supply contacts, involving internal and external contacts.
Query & Customer Complaints Resolution
-
Pro-actively review and resolve all delivery queries.
-
Identify ‘root causes’ and recommend a course of action and gain required approval to resolve issues within a timely manner.
-
Identify any process improvements and put these in place.
Reporting
-
Completion of the service level scorecard.
-
Report daily orders against required targets and pro-actively communicate required action.
-
Prepare completion of internal reports to include customer activities, issues and opportunities that have arisen, along with proposed solutions.
-
Continuous monitoring of account specific measures and Beiersdorf availability and ensure communication via shortage report.
Additional information
Benefits
- Annual bonus (subject to conditions)
- Hybrid working (3 days office / 2 days home)
- 25 days holiday (buy and sell holidays)
- Defined contribution Pension
- Private medical & dental
- Discounts on products
We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation & gender identity, disability, cultural, ethnic or national origins.
We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
