Job Details
- Contract Type:
- Unlimited / Full-Time
- Country / City:
- Poland / Poznan
- Company:
- BSS Poland
- Job Function:
- Supply Chain Management
Your Tasks
In this role you will be in charge of the order coordination for Beiersdorf to achieve a high service level for the management of all enquiries from sales teams and customers.
You will represent Global Supply Chain, providing accurate data management and reliable processes.
Your tasks:
Order Coordination:
- Order entry in SAP system including availability & freshness check, allocation requests and credit block release
- Monitor all relevant process steps after order entry until customer receives shipment
- Coordinate orders from a warehouse
- Control shipment costs via release process and freight invoice check
- Manage complaints related to shipments including returns management, credit note and follow up on corrective actions
Management of internal and external communication:
- Regular email contact with customers for daily questions in connection with orders, availability of goods, product information etc.
- Frequent exchange with sales teams to align on priorities and special promotions or product launches
- Regular exchange with CS team to share best practices
Maintain accurate data:
- Upload price files in SAP
- Customer master data and requirements in SAP up to date for instructions to external warehousing team and freight forwarder
- Update master data of new products for specific customers
Your Profile
Your profile:
- Education in Business Administration, preferably some years experience in customer service (B2B) or in the export industry
- Experience with MS Office and SAP
- Team player with initiative and efficient work manner
- Fast learner, able to work under pressure, reliable and communicative
- Enjoys working in a fast growing and changing environment
- Fluent in English, German is a plus
- Location in Poznan (office work min. 3 days a week)
