Job Details
- Contract Type:
- Unlimited / Full-Time
- Country / City:
- India / Mumbai
- Company:
- NIVEA India Pvt. Ltd.
- Job Function:
- Supply Chain Management
Your Tasks
- Oversee the complete order-to-delivery process for organized trade partners.
- Ensure timely order processing, accurate invoicing, and on-time delivery.
- Monitor inventory levels and coordinate with supply chain teams to meet demand.
- Customer Relationship Management: Act as the primary point of contact for organized trade accounts, addressing their inquiries and concerns.
- Build and maintain strong, long-term relationships with key stakeholders in the organized trade channel.
- Issue Resolution: Proactively identify and resolve order discrepancies, delivery issues, and other customer concerns. Implement corrective actions to prevent recurring issues.
- Performance Monitoring: Track and analyze service level agreements (SLAs) and key performance indicators (KPIs). Prepare regular reports on customer service metrics and present findings to management.
- Process Improvement: Identify opportunities to streamline and improve customer service processes for organized trade accounts. Collaborate with cross-functional teams to implement solutions that enhance efficiency and customer satisfaction.
- Team Management : Lead and mentor a team of customer service representatives, fostering a high-performance culture. Conduct regular training sessions to ensure the team is equipped with the necessary skills and knowledge
Your Profile
- 10-12 yrs experience Supply Chain with strong experience in Modern Trade / E com Supply Chain Management.
- Strong understanding of order management and supply chain processes.
- Excellent interpersonal and communication skills
- Analytical mindset with the ability to interpret data and generate actionable insights.
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite.
- Detail-oriented with strong problem-solving skills
- Ability to work under pressure and manage multiple priorities effectively
- You can work independently and collaboratively in a fast-paced environment
- Fluent in English and navigate internationally with confidence.
