Job Details
- Contract Type:
- Unlimited / Full-Time
- Job Start Date:
- 4/1/2025
- Country / City:
- Germany / Hamburg
- Company:
- Beiersdorf AG
- Job Function:
- Quality Management
Your Tasks
The Director for Consumer Excellence & Crisis Management is responsible for driving world-class consumer experience, ensuring quality excellence, and leading crisis management strategies. This role collaborates cross-functionally to safeguard brand reputation, strengthen consumer trust, and ensure organizational readiness for potential crises, enable continuous digital transformation in QM, as well as owning the Quality Academy and culture.
Consumer Excellence & Quality Assurance:
- Lead global consumer excellence strategies to enhance customer satisfaction and loyalty.
- Oversee quality assurance (QA) frameworks inc. gate keeper for system changes (GMP IT responsible)
- Establish and maintain industry-leading standards for consumer complaint resolution and quality control.
- Collaborate with R&D, Marketing, and Supply Chain teams to integrate consumer insights into business decisions.
- Business project lead for all existing & future digital initiatives within quality.
- Ensuring software systems are validated and protected according to legal requirements.
- Develop new Quality capabilities to support growth and ignite quality pride at Beiersdorf.
Crisis Management & Risk Mitigation:
- Develop and implement global crisis management frameworks to ensure rapid, effective response to critical incidents.
- Act as a key decision-maker in high-stakes crisis situations, working closely with leadership teams.
- Conduct risk assessments and scenario planning to anticipate and mitigate potential crises.
- Lead cross-functional crisis response teams and coordinate internal/external communications.
- Ensure compliance with regulatory and safety standards related to crisis management.
Strategic Leadership & Stakeholder Engagement:
- Advise senior leadership on consumer trends, quality concerns, and crisis preparedness.
- Build and maintain strong relationships with external regulatory bodies, consumer advocacy groups, and industry peers.
- Drive continuous improvement initiatives, leveraging data and insights to optimize consumer experience and crisis response.
- Lead, mentor, and develop a high-performing team focused on quality excellence and risk management.
Your Profile
Qualifications & Experience:
- Bachelor’s or master’s degree in business, Quality Management, Engineering, or a related field.
- +10 years of experience in consumer excellence, quality assurance, and/or crisis management.
- Strong leadership experience in a global or regional role, working with cross-functional teams.
- Proven ability to handle high-pressure situations with sound judgment and strategic decision-making.
- Excellent communication and stakeholder management skills.
Skills & Competencies:
- Expertise in consumer-centric strategies, crisis response, and quality frameworks.
- Ability to navigate complex regulatory environments and ensure compliance.
- Strong analytical mindset with experience in data-driven decision-making.
- High adaptability, problem-solving ability, and resilience in fast-paced environments.
- Fluent in English (both written and spoken); additional languages are a plus.
