Build and Maintain Strong Relationships

• Develop and maintain strong relationships with key customers as well as internal supply chain and commercial colleagues.
• Serve as a dedicated advocate for Beiersdorf’s supply chain within customers, consistently embodying our core values, of care, simplicity, courage, and trust.
• Establish joint working methodologies and facilitate regular face to face meetings to ensure alignment and collaboration.
• Represent Beiersdorf professionally, ensuring timely and accurate execution of all customer-related activities.

Support Operational Excellence through collaboration.

• Collaborate with customers to defining meaningful KPIs and review performance.
• Develop processes to analyze customer data to support internal volume planning and increase customer forecast accuracy.
• Proactively communicate future supply risks, escalate contingencies to our planning team and ensure a unified approach with customers.
• Support customers to manage inventory to maintain optimal store availability for promotions and seasonal products.
• Handling order management and ensuring smooth operations for key e-commerce accounts.

Drive Efficiency and Continuous Improvements

• Identify and implement improvements to streamline product flow and ensuring timely deliveries.
• Drive order optimization solutions to reduce complexity and costs while enhancing service levels and availability.
• Act as the escalation point for supply-related issues, including complaints, delivery failures, and cancellations, ensuring prompt resolution to maximise customer satisfaction and minimise cost impacts.